Terms of Services

Terms & Conditions

 1. The website www.doonmemories.com (the “Website”) is owned and operated by Doon Memories Bakery (the “Company”, “Us” or “We”). These Terms and Conditions of Use (the “Terms of Use”) govern your access to and use of the Website and our services. By accessing or using the Website, you agree to be bound by these Terms of Use. 
 2. We may collect personal information from you, including your name, phone number, email address, delivery address, and payment information, to process your orders and provide our services.
 3. To place an order, you may need to register and create an account on our Website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. 
 4. Our services are available in the locations specified on our Website. We operate from 9:00 AM to 10:00 PM IST. 
 5. Delivery times provided at the time of order confirmation are approximate and may vary due to factors beyond our control. 
 6. Our services are subject to the availability of the items you order, your delivery address, and other relevant factors. We will inform you of any changes to your order at the time of confirmation. 
 7. By using our services, you represent and warrant that:
 • You are legally competent to enter into a binding contract.
 • All information you provide is accurate and complete.
 • You will not impersonate any person or misrepresent your identity.
 • You will not use our services for any unlawful or unauthorized purposes. 
 8. If you are using our services on behalf of another person or entity, you represent and warrant that you are authorized to do so and that you and the person or entity agree to be bound by these Terms of Use. 
 9. We will contact you via the phone number or email address provided to confirm your order details, including price and estimated delivery time. Once your order is confirmed, it cannot be canceled unless the item becomes unavailable. In such cases, if payment has been made, you will receive a full refund.
 10. We reserve the right to cancel your order if:
 • We are unable to reach you to confirm the order.
 • The delivery address is outside our serviceable area.
 • Incomplete or incorrect delivery details are provided.
 • The requested items are unavailable.
 • Unforeseen circumstances beyond our control prevent delivery (e.g., natural disasters, strikes, etc.).
 11. Payment for orders can be made via credit card, debit card, net banking, UPI, or other available payment methods at the time of placing the order. 
 12. If we are unable to deliver your order due to reasons not attributable to us (e.g., incorrect address, absence at delivery location), the items will be considered delivered, and no refund will be issued.
 13. All content on our Website, including text, graphics, logos, images, and software, is the property of Doon Memories Bakery and is protected by applicable intellectual property laws. 
 14. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without express written permission from us. 
 15. You agree not to engage in any activity that interferes with or disrupts the functioning of our Website or services. 
 16. Our Website and services are provided on an “as is” and “as available” basis. We do not warrant that our services will be uninterrupted, timely, secure, or error-free.
 17. In no event shall Doon Memories Bakery or its affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
 18. These Terms of Use are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Dehradun, Uttarakhand. 
 19. We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our services constitutes acceptance of the revised Terms.
 20. By using our services, you consent to receive communications from us via SMS, calls, or emails regarding your orders and other related information. 
 21. We accept payments via Debit Card, Credit Card, UPI, and Wallets. 
 22. For any queries or concerns, please contact us at doonmemories@gmail.com or call us at +91-7088770011.